Frequently Asked Questions

Personal loans provided by Instant Cash Online are there to give you a short-term solution to unexpected issues with your cash flow. If you only need a few hundred dollars to make an unexpected payment, a short term loan would be a great way to borrow that money and pay it back in the short term. There are thousands of Australians who turn to Instant Cash Online for their short term loans and the reasons for a loan are many and varied. These include:

Unexpected home repairs – If you have a burst water pipe, you’re not going to be able to wait around until next month and your plumber is going to expect to be paid on completion of the job so you might be looking for one of our emergency loans.
Unexpected Car Repairs – Perhaps your car breaks down and leaves you with an unexpected repair bill. Again, it is not an option to leave the car at the mechanics until your next payday. Many Australians contact Instant Cash Online and get the repairs done with our repair loans.
Medical emergency – Perhaps you have a medical emergency. While many doctors, dentists and hospitals will come to your aid when you need it, there are still medications and other payments you need to take care of. Our medical expenses loans may be able to help you out in these situations.
Countless others – Of course these are just a handful of examples, there are countless other reasons that people turn to Instant Cash Online for our online loans.

If you are interested in a loan from us, you will want to know whether you qualify for a loan. If you can answer yes to the following questions chances are that you qualify:

Are you currently over 18 years of age?
Are you currently an Australian resident?
Do you have a bank account where your wage is deposited into?
Are you currently employed and earn at least $450 per week?
Have you worked at the same employer for at least three (3) months?

Instant Cash Online is an online way to borrow money. All you need is five free minutes and internet access. You can access our application from on any device and you can rely on our smart technology to do the rest for you. After you are approved, money is transferred the same day. You can start your application here.

The questions we will ask you in our application form relate to:

Your source of income – as we only lend people an amount they can afford.
Your personal details – so we know who were are dealing with.
Your employment details – so we know you have the ability to repay the loans.
Your bank details – so we can transfer the money to you.
We also need you to provide us with a few documents. This is a legal requirement. We will ask you to provide the following documents:

Proof of id such as a drivers licence.
A 90 day bank statement, this also needs to show your salary being deposited.
Proof of Address such as a phone or gas bill.
Your two most recent payslips.
You can upload all these document into your application form. If you can’t upload them at the time you apply that’s ok. You can email them to us later at info@instantcashonline.com.au. You can also access your bank statements through our secure online connection to your bank. Don’t worry, we don’t see your internet banking information. It’s all done through a secure gateway which protects your privacy and information.

After you apply with Instant Cash Online, we will transfer the money to your designated bank account within the same day of approval (if you apply during business hours).

Most of our clients have the money available to them only minutes after the transfer, however, depending the time of day and your bank, it may take appear the following day

As most other lenders, Instant Cash Online may carry out a credit check when we assess your application. In fact, we are legally required to ensure you are able to repay your loan. If you have a bad credit history or you have a default it should not stop you from applying – we may be able to help you. Even those with undesirable marks on their credit history have been approved by Instant Cash Online before, because we focus on your current situation.

That does not mean we accept everyone. If you have numerous defaults in the last month, are in a part nine debt agreement, or are now bankrupt, chances are your application will be declined.

In order to assess your application we need to review your recent bank account transactions. To process your application quickly we obtain your transaction history from your bank electronically through Proviso.  Your banking transactions are accessed through your internet banking. When you enter your banking details your credentials are encrypted, passed to your bank to gain access to your transaction history and then permanently deleted. We will never be able to access your account nor see any information except your transaction history.

You can visit their website at www.proviso.com.au to find out more.

Keep in mind that Instant Cash Online provides short term loans. We are not the lender to turn to if you expect to finance a brand new car. As a first-time customer, you may be eligible for up to $2,000.

Of course, this depends on your individual situation and we look at your ability to service your loan and make your repayments. When we set up a loan, we work with you to come up with a repayment plan with works.  

Our costs are very simple and straight. When you apply for a loan with us, there is an establishment fee which is 20% of the amount you borrow. We then charge 4% of the original loan amount each month until the loan is repaid in full as a monthly administration fee. You can use our calculator to work out how much your loan should cost and how your repayments would be.

Once your loan is approved and you have electronically signed your contract, we transfer fund to you instantly. For most customers, they receive their money the same day. However, depending on the bank, sometimes funds are received the next day. So remember, if it is 5.00pm on a business day, the money may not be available to you until the next morning. If you apply outside business hours, the payment will likely arrive the next business day.

We do also transfer funds using PayID so if you have PayID, you will receive your funds within seconds.

When you take out a loan with Instant Cash Online, we set up a direct debit that will automatically deduct your loan repayments from the bank account that your pay goes into. The only thing you need to do is ensure that you have the required funds in your bank account on the repayment dates. Before Instant Cash Online ever processes your application, we work with you to come  up with a repayment schedule that works for you.

You can also make your repayments using you PayID if you have one or you can deposit funds directly into our bank account. You can find out more about way to pay on our making payments page.

Sometimes there are unforeseen circumstances that may prevent you from making a payment on the agreed upon date. First, remember that the costs associated with your loans do not increase unless you fail to contact us two (2) full business days before your next direct debit.

If the direct debit is declined – In this event, not only are you responsible for a $35 failed payment fee by Instant Cash Online, but you may also have to pay your bank a dishonour fee. If we agree to reschedule your payment for a later date, the $35 still applies
What happens if you do not pay – In the event that you fail to contact us and the direct debit is declined, we consider your account overdue. From here, your account is passed to our Repayments Team. Our Repayments Team will attempt to contact you through SMS, email, and telephone to set up an affordable payment plan for the remaining payments owed.
Still cannot contact you? – In the event that our Repayments Team is unable to contact you, Instant Cash Online reserves the right to contact an external collections partner and pass on your account. In the event this occurs, please keep in mind that Instant Cash Online may place a default on your credit file. This could harm your credit history and for upwards of five (5) years.

Yes. You can make additional payment or payout your loan at any time with no early payout fees. Simply contact us to get a payout figure.

First, congratulations on repaying the loan! It usually takes two (2) full business days before your bank will confirm with us that your payment has cleared.

However, do not let that stop you from making another request right now. That way, you can receive your new loan the moment that the bank clears your final repayment.

We do our best to provide the highest level of service, but sometimes you may feel that we haven’t lived up to your expectations. 

Usually a concern or a complaint can be resolved simply by alerting us to the fact. You can be sure that you will always receive a fair and objective perspective on all complaints.

If you do have a complaint, Instant Cash Online would welcome hearing it. It allows us to address potential problems and improve in the future. This makes the overall process better for everyone.

You can contact us a number of ways including:

• Email
• Phone
• Live chat
• Mail